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Helpdesk Forum Access

Ezra Weinstein 6 years ago in Usability & Interface • updated by Sergey Stukov (co-founder) 6 years ago 0

Why is the HelpDesk forum only available to project administrators?  Suppose I want to assign a private helpdesk ticket to a staff member.  There is no way of doing this without making that staff member a project administrator.  Wouldn't it make more sense to create a new security role that specified whether a staff member has access to the helpdesk forum?

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You can grant access to the helpdesk forum here.

http://interactbuilder.userecho.com/settings/forum/19598/privacy/?lang=en


Just add users emails or mask @interactstudios.com