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Answered

Can the widget search box also bring up Knowledge base articles?

justin 4 years ago in Widgets • updated by Vladimir Mullagaliyev (co-founder) 4 years ago 1
Currently, the slide out widget only brings up Most Rated Suggestions, but no articles in the knowledge base that might be applicable.

Can this be enhanced?

Answer

Answer
Answered
Hello,
Sure, we have added the Knowledge base panel to your widget. 
Also your search field will be search knowledge base's topics too.

You are able to add/delete/customize any modules here https://ticketpros.userecho.com/settings/customize...

To customize your widget just select View:widget.
Answer
Answered
Hello,
Sure, we have added the Knowledge base panel to your widget. 
Also your search field will be search knowledge base's topics too.

You are able to add/delete/customize any modules here https://ticketpros.userecho.com/settings/customize...

To customize your widget just select View:widget.