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Answered

Helpdesk for specific users

Grommit 3 years ago • updated by Vladimir Mullagaliyev (co-founder) 3 years ago 1
Hi

We want to be able to decipher between free and paid users who submit an email/ticket to our helpdesk.

Other than keeping our own list of these and cross referencing, have you got a system that can help me identify if the user is on a free or paid support plan with us?

Alternatively, can paying users be given access to the helpdesk to submit tickets internally (rather than by email), whereby we're able to authenticate them with username through Userecho?

Thanks
Wallis

Answer

Answer
Answered
Hello,

How do we see that:
1. Add a custom field to a user (ex: user type).
2. We can add webhook that user has been created. You will listen it on your website and do next step.
3. Via API update this user's custom field (ex: user type: paid). If current API isn't enough for it we will add special method.

Also you can setup Helpdesk widget inside your website page and show it to the paid users only.

If you need this webhook let us know.
Answer
Answered
Hello,

How do we see that:
1. Add a custom field to a user (ex: user type).
2. We can add webhook that user has been created. You will listen it on your website and do next step.
3. Via API update this user's custom field (ex: user type: paid). If current API isn't enough for it we will add special method.

Also you can setup Helpdesk widget inside your website page and show it to the paid users only.

If you need this webhook let us know.