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Answered

Staff Setting Issue

Ezra Weinstein 6 years ago in Usability & Interface • updated by Sergey Stukov (co-founder) 6 years ago 2

We are setup on UserEcho under trial: interactbuilder.userecho.com.  I have two staff members:


Ken Ray

Ezra Weinstien


We originally signed up under Ken and then added Ezra.  The problem is that both users are setup with full rights, however only user Ken can delete feedback, and only user Ken can see the chat tab.  Also, only user Ken can moderate or mark feedback with a status.   This is very confusing!


Our earlier post that we could not figure out how to delete feedback was due to this problem described above.

Answer

Answer
Answered

You need to add all corresponding rights here

http://interactbuilder.userecho.com/settings/admins/


Move cursor over requested username, click edit.

And mark needed rights.


We see that not all rights assigned to Ezra at this moment.

Try to use mouse wheel or scroll up iside "Rights popup" to see all available rights.


Answer
Answered

You need to add all corresponding rights here

http://interactbuilder.userecho.com/settings/admins/


Move cursor over requested username, click edit.

And mark needed rights.


We see that not all rights assigned to Ezra at this moment.

Try to use mouse wheel or scroll up iside "Rights popup" to see all available rights.


OMG I feed SO STUPID!  I did not realize that you can scroll through that window.

It's not you, we think this is usability issue, Chrome,Firefox display scrollbar at the right side, but Safari display it completely transparent.