We are considering using a UserEcho knowledge base to provide online documentation (our users) to our end users. I have some questions:
(1) We have an existing wiki with many articles. Is there some sort of API and/or import process that we could use to automate or semi-automate the process of moving content from our existing system into our UserEcho knowledge base?
(2) We would like to have a different knowledge base for each release of our software. When we have a few release, we would like to copy an existing knowledge base (including all of its content/articles) and make a new knowledge base. We would then edit/add content in the new knowledge base that is pertinent to the new release of our software. So we might have a v5 knowledge base and a v6 knowledge base, and so forth.
(3) Can the main search box search the forum as well as multiple knowledge bases? If we can have a separate knowledge base for each version, we would like for the user to be able to find content from one search. If not, how could they search different knowledge bases?