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category determine wich agent gets notified?

Karl-Emil Bilstrup 2 years ago in API • updated by Vladimir Mullagaliyev (co-founder) 2 years ago 1

Is it possible to make the category determine wich agent gets notified ine the helpdesk?

Answer

Answer
Answered

Each user can select what notifications he/she wants to receive.

Go to your notification settings (User profile->Notifications) and select categories that you would like to receive notifications.

Screenshot:


GOOD, I'M SATISFIED

Perfect, thanks!

Satisfaction mark by Karl-Emil Bilstrup 2 years ago
Answer
Answered

Each user can select what notifications he/she wants to receive.

Go to your notification settings (User profile->Notifications) and select categories that you would like to receive notifications.

Screenshot: