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Including article content within another article - staying DRY

Rob White IV 2 years ago in New features • updated by Vladimir Mullagaliyev (co-founder) 2 years ago 2

When writing an article for a knowledge-base, I'd like to be able to include either all or part of another article within that article.


Our software is built from many individual 'interfaces' that are used together to complete a variety of tasks. So, I'd like to organize my knowledge-base into an extremely granular section detailing individual interfaces, then include those (or portions of those) articles into broader 'how to' or 'walk through' articles.


It seems to follow the 'canned response' feel, but would be used when authoring articles. It would be a major bonus if I could specify portions of individual articles as the excerpt to use.


This would offer me the ability to author a full feature walk through that would update automatically anytime we update an interface, and subsequently, its help article.


Is this a possibility?


Thanks.

Answer

+1
Answer
Completed

Hello Rob,

We've added a special tag to include content from one article to another articles.

Read more information about this feature here http://feedback.userecho.com/topics/8248-how-to-include-an-article-content-into-another-article/

GOOD, I'M SATISFIED

Hey guys,


Sorry for the delay in my response. Your efforts are wonderful! And super-fast as well. I would say that in a perfect world, I would be able to specify 'excerpt' content from an article for inclusion in other articles, but I can definitely work with your improvements in order to get done what I'm looking to do.


My goal is to A) not have to re-type everything 1000 times, and B) keep my users from having to click through 40 links in order to get the information I need to present to them. And you have helped me be able to do just that.


Anyway, thanks again!


~Rob

Satisfaction mark by Rob White IV 2 years ago
Under review

Hello Rob,

We do not have this feature right now. You can do links from one article to another one. But seems it is not what you want.

We've converted your "Question" to "Idea" and will discuss about it.

+1
Answer
Completed

Hello Rob,

We've added a special tag to include content from one article to another articles.

Read more information about this feature here http://feedback.userecho.com/topics/8248-how-to-include-an-article-content-into-another-article/