Is there any plans for adding Facebook private messages into a ticket?
I suggest making an integration with Facebook to to do the following.
1. If a user sends me a message this turns into a ticket
- I can respond from within user echo
2. I want a Facebook feed, like the twitter feed, where I can turn wall posts into tickets if I choose.
- It would be handy if I could get nested comments inside the Facebook feed
Customer support service by UserEcho