I would like to suggest to add departments in addition (instead) of groups. (can't really comprehend what this is being used for?)
Say I have several departments in my company.
Product, Support, Technical and customer service
If I get a ticket I would like to assign that ticket to the department of product because a user suggested an idea to add a new feature.
Further could this be done by adding rules
So when someone adds an IDEA with the category computer, it automatically adds the category computer, adds tags and move the ticket to assign john i product department.
If I get a problem with category computer, i would like it to be auto assigned to pamela in support department.
Further if the status changes to planned it should be possible to push ticket to create a JIRA ticket, and linke the 2 together.
Customer support service by UserEcho