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Answered

Knowledge base not showing articles to secondary user

Pamela Rodriguez 3 years ago in Knowledge Base • updated by Vladimir Mullagaliyev (co-founder) 3 years ago 3

I created a knowledge base, and made another user... this user can not see the articles in the knowledge base, but can see that there is a knowledge base. Just not articles. How do I fix this?

Answer

Answer

Hello Pamela,

When you add a new article it has a state "DRAFT". We do it because usually you do correction in an article before publication.

When article is ready you publish it for users.

GOOD, I'M SATISFIED

Thanks!

Satisfaction mark by Pamela Rodriguez 3 years ago

I figured out that I need to "accept" a topic. Is there a way to automize this?

Answered

Articles in the knowledge base, by default has Draft status, and visible only to staff(support agents). That allow to temporarily save articles and show it to another staff members to proofread it for example. Just Accept it after creation and it will be visible to all.

Answer

Hello Pamela,

When you add a new article it has a state "DRAFT". We do it because usually you do correction in an article before publication.

When article is ready you publish it for users.