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Under review

Slack Integration events too unspecific

Lord of Riva 3 years ago • updated by Vladimir Mullagaliyev (co-founder) 2 years ago 4

Hello Userecho team,


we filed a report 3 months back about the Slack integration for userecho: https://feedback.userecho.com/topics/6101-slack-integration-is-way-too-noisy/


as promised by you you have added options to select events to specify when the integration triggers its message.


however it is still way to noisy on our end, basically the most relevant trigger we want is a Status change on a specific action, namely only then when the status of the topic changes. (plus points for it being only specific on a specific status, but that's not the most important bit here)


Currently the only option i can see that incorporates it is "comment.created" which floods our channel massively depending on the Thread we have. I would like to ask if we could get an option distinguishing between normal comments (which dont change a threads status) and comments with status changes.


normally i would have thought that "topic.accepted" would be the trigger but that does not seem to be working as i have thought.


Otherwise i may be doing it wrong, hence i will post this as a question.


Thank you


Answer

+1
Answer
Under review

Hello,

We understood your problem and trying to find some solution to implement your "Idea". We have some problem to implement it to our current realization.

Will let you know about about solution here.

may i ask if there is a reason for it taking weeks to get through moderation?

+1
Answer
Under review

Hello,

We understood your problem and trying to find some solution to implement your "Idea". We have some problem to implement it to our current realization.

Will let you know about about solution here.

any news on this issue by now?

Hello,

This request is not popular, we do not add it to our plan.

We see you need it. So, we can do some specific patch for your project. Please add your integration and let us know. We will add a patch to filter specific messages only.