My name is (Ali Sa'ad Eddeen) and it is displayed as Ali Sa'ad Eddeen in the chat window
Thank you, Fixed.
This error also exits in reply box
Thank you, fixed.
My name is Ali Sa'ad Eddeen, now it is displayed Ali Saad Eddeen, with out the apostrophe, both in the replay box and in the agent interface.
Please check your settings here
Your name has no apostrophe. Change it by link.
You are right, it was my mistake to conflict between my account in feedback.userecho.com and alameen.userecho.com. :)