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Completed

Edit Visibility of Comments

Real Name 3 years ago in Usability & Interface • updated by Vladimir Mullagaliyev (co-founder) 3 years ago 4

When creating a comment on a topic or ticket, there is an option to specify the visibility of the comment. However, this option is not available when editing a comment an existing comment. As a support agent, I would like the ability to edit the visibility of existing comments so that if a user creates a comment with an inappropriate visibility I can correct it on their behalf.

GOOD, I'M SATISFIED

Great work!

Satisfaction mark by Real Name 3 years ago

I have just been made aware that even the author of a topic doesn't have the ability to set the visibility of their own comments, even before they are created. The only way to have the author add a comment privately is by replying to a private comment made by an agent. It would be great if they could set the privacy themselves, both at the time of creating a comment and after the fact.

It appears this has been implemented! Thank-you very much, I love it!