filter category and 'Needs review' at the same time

In the agent interface it would be really nice if it was possible to filter a specific category and 'Needs review' at the same time. So you see all the tickets that need review in a specific category.

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Sergey Stukov
Answer Completed

It's possible to create custom filter


Click on the configure in the user agent interface



Then



Feel free to experiment,

ask us if additional assistance required

Karl-Emil Bilstrup

Thanks.


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