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Answered

How to set 'status at first reply' in helpdesk?

Karl-Emil Bilstrup 2 years ago • updated by Sergey Stukov (co-founder) 2 years ago 1

I can see you talk about this option in older topics, but i cna't find the menu.

Answer

Answer
Answered

Open your helpdesk setting Topic types/Statuses then click icon as pointed on the screenshot below.


Settings dialog will appear with required option


Answer
Answered

Open your helpdesk setting Topic types/Statuses then click icon as pointed on the screenshot below.


Settings dialog will appear with required option