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Declined

Easier way to display customer's tickets and topics

Ali Sa'ad Eddeen 2 years ago in New features • updated by Vladimir Mullagaliyev (co-founder) 2 years ago 3

In customer interface topics are by default displayed, and from the side panel he can switch between tickets (private message) and topics.

I think there should be a better way to display both types, and have a summary for both:

This is an simple idea how that can be implemented.

and you can add a total line also under Private messages or above Topics.

Answer

Answer
Declined

Hello,


Sorry, that doesn't work in this way. The project might have more the none community forum and more than one Helpdesk. We show "selector" above this count to switch between forums.

Also each forum (and helpdesk) may have a custom statuses. So, we cannot group them all into one filter.


That's why we show each forum separate (different statuses, tags, types of topics, etc).

Answer
Declined

Hello,


Sorry, that doesn't work in this way. The project might have more the none community forum and more than one Helpdesk. We show "selector" above this count to switch between forums.

Also each forum (and helpdesk) may have a custom statuses. So, we cannot group them all into one filter.


That's why we show each forum separate (different statuses, tags, types of topics, etc).

It was just an Idea, there are a lot of Ideas that will make navigation and information Easier. One of them is to display tiles on top of page that show number of records and number of (active ie: not closed) records on each forum, something like that on the agent interface.

Hello,

We are glad to hear new Ideas.

Is that the same information like on screenshot?

We do already have it.

If you want to show a summary information we do not think users need it. Agents already have it in hte agent interface.

Thank you for your Ideas!