- I use multiple Topic Types for Helpdesk, but they all tend to come in with the default Type. So I need to be able to easily set / change the Topic Type as an Agent
- Also, Customers often post Feedback in a Forum using the wrong Topic Type.
Currently the Topic Type cannot be changed without using full edit option for the Topic. Since I don't want to change the Title or Text of the Topic, this is excessive effort.
You have most of the classification functionality convenient (e.g., set Needs Review, Status, Category, Performer, ... but not Topic Type):
A side-effect is that I cannot set a custom Topic Status for the applied Topic Type (even after editing the whole Topic currently), without reloading the page. There needs to be some AJAX, perhaps, that refreshes the Status drop-down(s) when the Topic Type is set / changed.
Customer support service by UserEcho