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Answered

Agent Interface - Show Article ID

Bryson Lewis 2 years ago in Knowledge Base • updated by Vladimir Mullagaliyev (co-founder) 2 years ago 1

Could it be allowed to see the article ID within the agent interface. It be helpful when linking articles to the article your working with.


Also is there a way to link an article withing using a <a href> tag? I show you can embed article content but can you link?

Answer

Answer
Answered

Hello Bryson,

Could it be allowed to see the article ID within the agent interface. It be helpful when linking articles to the article your working with.

Actually you can copy the topic link by right button click on the topic header, then "Copy Link Location". The link could be enough to merge articles. Also link has information about ID.

Also is there a way to link an article withing using a <a href> tag? I show you can embed article content but can you link?

Unfortunately you do not have any option but <href>.

Answer
Answered

Hello Bryson,

Could it be allowed to see the article ID within the agent interface. It be helpful when linking articles to the article your working with.

Actually you can copy the topic link by right button click on the topic header, then "Copy Link Location". The link could be enough to merge articles. Also link has information about ID.

Also is there a way to link an article withing using a <a href> tag? I show you can embed article content but can you link?

Unfortunately you do not have any option but <href>.