Is there any possobility to sort ticket replies from the newest to oldest? Now we need to use our mouse scroll a lot....
Done. We've added this option to the agent interface as well.
Hello, we have Last updated sort order is it suitable for you?
Also check our Needs review filter
it helps to better organise tickets and display only ones that require your action on this moment.
Find out more details here.
Hi, I mean to sort particular ticket replies not all tickets ....
It's possible if you open ticket in a new window.
We will check why this option not available directly in an agent interface and enable it if possible.
It's not useful for me to open in new window all the time.
"We will check why this option not available directly in an agent interface and enable it if possible." - perfect - looking forward.
Customer support service by UserEcho