Sort helpdesk tickets
Is there any possobility to sort ticket replies from the newest to oldest? Now we need to use our mouse scroll a lot....
Is there any possobility to sort ticket replies from the newest to oldest? Now we need to use our mouse scroll a lot....
Done. We've added this option to the agent interface as well.
It's possible if you open ticket in a new window.
We will check why this option not available directly in an agent interface and enable it if possible.
Hello, we have Last updated sort order is it suitable for you?
Also check our Needs review filter
it helps to better organise tickets and display only ones that require your action on this moment.
Find out more details here.
http://feedback.userecho.com/topics/7878-filtr-trebuyut-vnimaniya-zachem-on-mne-nuzhen/
Done. We've added this option to the agent interface as well.