0
Not a bug

After chat agent closes chat, user should be able to continue to chat

Jay EG 2 years ago in Widgets • updated by Vladimir Mullagaliyev (co-founder) 2 years ago 1

If an agent ends chat at the end of a conversation, the user on the website should be able to continue chatting if another question comes up. Currently, if agent ends chat and user continues to chat, nothing comes through. User has to leave website and come back.

Answer

Answer
Not a bug

Hello,

Actually when chat is closed and user post a new message the chat is reconnected and support agent see the chat as new.

We've tested it right now to make sure it works and it does.

If you still have any problem with this functionality please let us know with more description.

GOOD, I'M SATISFIED
Satisfaction mark by Jay EG 2 years ago
Answer
Not a bug

Hello,

Actually when chat is closed and user post a new message the chat is reconnected and support agent see the chat as new.

We've tested it right now to make sure it works and it does.

If you still have any problem with this functionality please let us know with more description.