Custom email template example (replace satisfaction labels)

If you would like to replace your satisfaction labels in email notifications here is an example from one of our customers:


HTML

{% if notification.comment.topic_status %}<p align="right"><span style="border-radius:5px;background-color:#{{notification.comment.topic_status.color}};color:#FFFFFF;padding:5px;"><strong>{{notification.topic.status.name}}</strong></span></p>{% endif %}
<p>Dear {{notification.user.name}},</p>
<p>
 {% if notification.comment.topic_status %}Status has been changed by {{notification.comment.author.name_and_title}}.
 {% else %}New comment has been posted by {{notification.comment.author.name_and_title}}.
 {% endif %}
</p>
{% ue_notification_frame label="Click here to see full ticket" label_url=notification.url text=notification.comment.comment %}
{% if notification.show_satisfaction_module %}
    <div style="text-align:center">
        <h3>Please tell us how we're doing 🙂</h3>
        <p>
            <a href="{% ue_satisfaction satisfied_url_only=True %}" style="border-radius:5px;text-decoration:none;background-color:#5BB75B;color:#FFFFFF;padding:5px;white-space:nowrap;line-height:30px;margin-left:10px;margin-right:10px;">Great 👍🤩</a>
            <a href="{% ue_satisfaction unsatisfied_url_only=True %}" style="border-radius:5px;text-decoration:none;background-color:#DA4F49;color:#FFFFFF;padding:5px;white-space:nowrap;line-height:30px;margin-left:10px;margin-right:10px;">Disappointing 👎</a>
        </p>
    </div>
{% endif %}

TEXT

{% if notification.comment.topic_status %}Status: {{notification.topic.status.name}}
{% endif %}Dear {{notification.user.name}},
    {% if notification.comment.topic_status %}Status has been changed by {{notification.comment.author.name_and_title}}:
    {% else %}New comment has been posted by {{notification.comment.author.name_and_title}}.
    {% endif %}
{% if notification.comment.comment %}{{notification.comment.comment}}
{% endif %}
Click here to see full ticket [{{notification.url}}]{% if notification.show_satisfaction_module %}
Please tell us how we're doing 🙂
Great 👍🤩 [{% ue_satisfaction satisfied_url_only=True %}]
Disappointing 👎 [{% ue_satisfaction unsatisfied_url_only=True %}]
{% endif %}

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