Can you explain the last comment in this article? How do you forward/reply via email and have it show up as a private comment?
When I reply to an email notification, my reply shows up in the topic, but it is not a private comment. How can I make the email reply private?
Thanks for the quick response - we would be interested in testing.
Would it be possible to define different SLAs for different customers/forums?
I my original question, I suggested assigning an SLA to a set of users. That might work, as long as the user can choose which type of issue it is (e.g. the user needs to choose whether it is Urgent or not - we do not want to assume that every topic from a given user is urgent).
Any progress on this feature? It now has 57 votes. We had another of our users complain again today about all of the separate notifications. A "digest" notification option is very important.
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