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Similar feedback engine customisation

Tom Spelling 8 лет назад • обновлен Sergey Stukov (co-founder) 8 лет назад 1
It would be very useful if the 'similar feedback' engine could be customised - for example, my company will be using two terms 'Authors' and 'Fee earners' to mean the same thing. If I could tell the system that these are the same topic, that would be awesome.

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You mean the personal dictionary of synonyms?

For example user starts to write feedback with the word "Author"

And in the search results we show review titled "Add new feature for Fee earners"

?
Ответ
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You mean the personal dictionary of synonyms?

For example user starts to write feedback with the word "Author"

And in the search results we show review titled "Add new feature for Fee earners"

?
Yes, that's it exactly. Synonyms will vary depending on the focus of the forum, but if I could customise that it would improve the 'similar feedback' engine quite a lot. That said - it's already a nice feature!

Сервис поддержки клиентов работает на платформе UserEcho