Yes, I mean to remove that link to leave private messages from users to helpdesk section.
The reason to want to remove that link it´s that we have realized it´s very easy from users to leave a private message, but it´s very difficult for them to access to his private messages (and consequently, to the answers to them). To access to his private messages they have to clic in his user number, and them in private messages. Is there any way for them to access to their private messages? In consequently, the leave us private messages, but them they don´t know to access to them, so we have decided it´s best not to show the link to leave us private messages.
Hello again, Sergey. The image above is broken, so I'm not sure if this helps me solve my problem. I've turned off private messages everywhere I can find the control, but I can't turn this off; how do I get rid of this?
This message form is a message to your Helpdesk. If you do not want to use Helpdesk at all just turn it off and it could disappear.