Ana Eiroa
I would like to delete the option of sending a private message in my forum. It´s is possible? If it´s yes, how can I do it?
DanPatey
I'm looking to do the same thing!
Ana Eiroa

Yes, I mean to remove that link to leave private messages from users to helpdesk section.

The reason to want to remove that link it´s that we have realized it´s very easy from users to leave a private message, but it´s very difficult for them to access to his private messages (and consequently, to the answers to them). To access to his private messages they have to clic in his user number, and them in private messages. Is there any way for them to access to their private messages? In consequently, the leave us private messages, but them they don´t know to access to them, so we have decided it´s best not to show the link to leave us private messages.

Thanks.

 

Sergey Stukov
Answer Answered

You mean to remove this link, to leave private messages from users to helpdesk section?

Please confirm and we will hide it in your project.

Sergey Stukov
Quote from Ana Eiroa

Yes, I mean to remove that link to leave private messages from users to helpdesk section.

The reason to want to remove that link it´s that we have realized it´s very easy from users to leave a private message, but it´s very difficult for them to access to his private messages (and consequently, to the answers to them). To access to his private messages they have to clic in his user number, and them in private messages. Is there any way for them to access to their private messages? In consequently, the leave us private messages, but them they don´t know to access to them, so we have decided it´s best not to show the link to leave us private messages.

Thanks.

 

We switch off option to leave private messages to helpdesk section for your project, btw when you answer to private request, user receives email with answer and link to it on the helpdesk section.
Ana Eiroa
I have sent you some private messages last weeks and I didn´t receive email with answer and link to it on the helpdesk section. For that reason, I ask you to switch off option to leave private messages to helpdesk section for my project. Could you tell me why I didn´t receive the email with the answer? Because if user receives the email with answer and link to it probably we don´t want to swich off option to leave private messages.
Sergey Stukov
Quote from Ana Eiroa
I have sent you some private messages last weeks and I didn´t receive email with answer and link to it on the helpdesk section. For that reason, I ask you to switch off option to leave private messages to helpdesk section for my project. Could you tell me why I didn´t receive the email with the answer? Because if user receives the email with answer and link to it probably we don´t want to swich off option to leave private messages.
will check your case and reply here soon
Sergey Stukov
Quote from Ana Eiroa
I have sent you some private messages last weeks and I didn´t receive email with answer and link to it on the helpdesk section. For that reason, I ask you to switch off option to leave private messages to helpdesk section for my project. Could you tell me why I didn´t receive the email with the answer? Because if user receives the email with answer and link to it probably we don´t want to swich off option to leave private messages.
We investigated issue and return helpdesk forum for your account, now all users with confirmed email will receive notifications
Ryann
Hello,
Concerning the main topic of this feedback, it is worth noticing that this option "Show link for private messages" can now be enabled/disabled by a project admin from the setup of the search field.
Thanks!


hal

Hello again, Sergey. The image above is broken, so I'm not sure if this helps me solve my problem. I've turned off private messages everywhere I can find the control, but I can't turn this off; how do I get rid of this?




Vladimir Mullagaliyev
Quote from hal

Hello again, Sergey. The image above is broken, so I'm not sure if this helps me solve my problem. I've turned off private messages everywhere I can find the control, but I can't turn this off; how do I get rid of this?




Hello Hall,

This message form is a message to your Helpdesk. If you do not want to use Helpdesk at all just turn it off and it could disappear.

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