mahfudh junaryanto

It is very important for agent to be able to disconnect chat session, to let visitors know non one attending to them. If not, they keep assuming we are there and keep chatting with no response!

Vladimir Mullagaliyev
Answer Not a bug

Chat disconnect automatically when you close the client chat window (tab) from admin chat. If you use an IM client, you can send a command /closechat


The client will receive the message: Your session has ended.

mahfudh junaryanto

Alright, tested OK. Only if it was documented somewhere ... I won;t raise this as issue.


Thanks!

Iago Rodríguez-Quintana

Hello,


we seem to have the same issue: no assistant is connected but popup still says "Operator are connected" when clicked.by a visitor.


Could you please have a look at the issue?


Thanks,


Iago

Sergey Stukov
Quote from Iago Rodríguez-Quintana

Hello,


we seem to have the same issue: no assistant is connected but popup still says "Operator are connected" when clicked.by a visitor.


Could you please have a look at the issue?


Thanks,


Iago

We see that Juan de Oliveira ['Thunderbird'] is connected and periodically sends alive packets.

Iago Rodríguez-Quintana
Quote from Sergey Stukov

We see that Juan de Oliveira ['Thunderbird'] is connected and periodically sends alive packets.

Yes, Sergey, you are right, he is at this moment but we tried yesterday with all the assistant machines off and the message was the same.


Could we make the following try?

  1. We set off all connections
  2. You confirm nobody is connected
  3. We click again Chat button at http://ofipro.azurewebsites.net

Iago Rodríguez-Quintana
Quote from Iago Rodríguez-Quintana

Yes, Sergey, you are right, he is at this moment but we tried yesterday with all the assistant machines off and the message was the same.


Could we make the following try?

  1. We set off all connections
  2. You confirm nobody is connected
  3. We click again Chat button at http://ofipro.azurewebsites.net

Juan de Oliveira has just set off his connection.


Therefore, you should currently see nobody connected. Do you?

Sergey Stukov
Quote from Iago Rodríguez-Quintana

Juan de Oliveira has just set off his connection.


Therefore, you should currently see nobody connected. Do you?

Sure, nobody is connected at this moment.

Iago Rodríguez-Quintana
Quote from Sergey Stukov

Sure, nobody is connected at this moment.

OK, I have done the click and it actually says we are connected:





You can do it yourself if you want. Just click on the green CHAT button on the right menu at http://ofipro.azurewebsites.net


Sergey Stukov
Quote from Iago Rodríguez-Quintana

OK, I have done the click and it actually says we are connected:





You can do it yourself if you want. Just click on the green CHAT button on the right menu at http://ofipro.azurewebsites.net


We understand you case now, you have custom button to start chat, in default case button in not visible so user not able to click it when operators offline. We will apply fixed today for your issue.

Iago Rodríguez-Quintana
Quote from Sergey Stukov

We understand you case now, you have custom button to start chat, in default case button in not visible so user not able to click it when operators offline. We will apply fixed today for your issue.

OK Sergey, now I understand.


Thank you very much for your assistance.

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